Get In Touch

get in touch  1.855.533.3444

We're here to support you any way we can.

General Correspondence:
  • Eastern Alliance Insurance Group
  • P.O. Box 83777
  • Lancaster, PA 17608-3777
  • fax: 1.717.399.3781
Claims and Medical Bills:
  • Need to report a claim? You can report online or call 1.800.336.3658 Option #1 
  • Are you an injured worker or medical provider, or have questions about Medical Bills or other claim topics? Call our Claim Support Center at 1.800.336.3658 Option #2
  • Submit medical bills to:
  • Eastern Alliance Insurance Group
  • P.O. Box 14138
  • Lexington, KY 40512
Policy Billing, Premium Payment, and Audit:
  • Policy-Related Billing and Payment questions: 1.855.533.3444 Option #4
  • Questions on a policy's Premium Audit: 1.855.533.3444 Option #6, AuditSupport@eains.com
  • parallel pay support: 1.855.533.3444 Option #7
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  • To make a payment online or view your billing details, please use our new Service Portal. 
  •  
  • Mail premium payments to this lockbox:
  • Eastern Alliance Insurance Group
  • P.O. Box 74490
  • Cleveland, OH 44194-0002 
  •  
  • Mail deductible policy claim reimbursements due on or after March 24, 2024 to this lockbox:
  • Eastern Alliance Insurance Group
  • PO Box 83182
  • Chicago, IL 60691-0182
Website Support:

    

locate Eastern offices

East Region:
  • Lancaster, PA
  • Regional Office: 25 Race Avenue, 
  • Lancaster, PA 17603 
  • Wexford, PA
  • Satellite Office: 2000 Corporate Drive, 
  • Suite 365, Wexford, PA 15090
  • Auburn, ME
  • Regional Office: 86 Main Street, Suite 304, 
  • Auburn, ME 04210
Midwest Region:
  • Carmel, IN
  • Regional Office: 12911 North Meridian Street,
  • Suite 104, Carmel, IN 46032
  • Franklin, TN
  • Satellite Office: 3000 Meridian Boulevard, 
  • Suite 400, Franklin TN 37067
South Region:
  • Charlotte, NC
  • Regional Office: Fairview Center One, 
  • 6302 FairviewRoad, Suite 200, Charlotte, NC 28210
  • Madison, MS
  • Regional Office: 116 One Madison Plaza, 
  • Suite 1100, Madison, MS 39110 
  • Richmond, VA
  • Satellite Office: 7200 Glenn Forest Drive, 
  • Suite 310, Richmond, VA 23226